An advanced, easy-to-use and reliable call recording and quality monitoring solution that is intelligently designed around the principles of open standards technology for maximum flexibility, and simple maintenance and upgrades, bringing together quality monitoring, real-time recording, and  performance management under a single architecture and user interface. As a result, organizations can access information more quickly, easily and confidently than ever before.

Key Features

• Open Architecture
  SpeechLog can be installed in just about any Windows compatible environment: from a desktop computer to a 19” server rack.
• Recording Interface
  SpeechLog supports many interfaces:
  Analog lines 2 wires, Digital trunks: BRI, E1 (PRI, MFCR2, SS7), Digital extension (support for a wide range of PABX's), Radio Channels, VoIP (H.323, SIP).
• Line Capacity
  Each SpeechLog Server records with high performance over 192 channels.
• Web Client
  Unlimited users can be created in the system. Depending on their privileges, users can log into the system over LAN/WAN using their internet explorer to search and play calls and perform other system functions.
• Storage Capacity
  Speechlog storage capacity scales from storing calls on a local hard drive with a few thousand recording hours, to a network NAS or SAN with a capacity for millions of recording hours.
• Online Monitoring
  SpeechLog supports live remote monitoring on all its channels to view the status of each channel and to listen to the live conversations occurring on the channel. Live monitoring is accessed using the web interface.
• Calls urgency Control
  During the conversation, users can enter a pre-defined code to mark the call as urgent. Accordingly, you can search for urgent calls as part of the search criteria
• Search Criteria
  SpeechLog has many search options
• Reporting
  SpeechLog system is capable of generating reports for all queries (searches) performed on the system.
• SMDR Integration
  SpeechLog can be either connected to trunk lines or extensions. When recording over trunks, SpeechLog can detect the extension number by matching the records arriving from the SMDR output of the PBX based on the trunk numbers it is recording over.
• Screen capture
  SpeechLog can record the activity on the agent’s screen while recording the telephone conversation of that agent.
• Operation & Maintenance Control
  SpeechLog is equipped with an intelligent Operations and Maintenance Control (OMC) service. 
• Custom Call Flags
  Custom call flags can be defined by the administrator, each flag with a flagging code.
• Agent Evaluation for Call Centers
  This feature enables administrators to create fully customizable evaluation forms, and to create a method for the system to randomly flag some of the agents’ calls for evaluations.
• CTI / CRM Integration
  SpeechLog can integrate with CTI and CRM applications to get additional information related to a call
• Call Comments
  Users can insert useful comments on recorded calls.
• Automatic User Synchronization
  Agents and extension users can be automatically synchronized with a central system
• Ports Activity
  Part of the administrator interface is a page that displays the activity on each recording channel.
• Personalized Views
  users can personalize the calls display table for their login. Each user can have a default query shown automatically upon login.
• Backup & Archiving Capabilities
• Audio and Video File Managements